T&C’s

We want you to be happy with your order.

Under the Consumer Contracts Regulations 2013, you can return your item within 14 days of receiving it.

Returns
Items must be unused and in their original condition.

How to return
Email: hello@willow-at-sea.co.uk
We’ll provide simple return instructions.

Costs
Return postage is the customer’s responsibility unless the item is faulty.

Refunds
Refunds are issued to your original payment method within 14 days of receiving the return.

Handmade nature
Natural variation in willow is part of the design and not considered a fault.

Business information
This website is operated by Rosevear Ltd, United Kingdom.
Registered address: 6 The Glebe, Tannadice, Forfar, DD8 3RP

Trading address: Flat 3, Field House, Church Street, St Mary’s, Isles of Scilly, TR21 0JT

Company number: SC792530

Pricing
All prices are listed in GBP and are payable at checkout.

Consumer rights
Your statutory rights under UK consumer law are not affected.